Elation Following ‘Good’ First CQC Inspection

Tonbridge House Care Home were thrilled to receive ‘Good’ ratings across the board in their first inspection by the Care Quality Commission (CQC).

The health and social care regulator visited the home, located on Quarry Hill Road, at the end of 2018 and spent time speaking to residents, relatives and observing staff in their daily duties and interactions.

CQC noted within the report that residents were supported to have maximum choice and control of their lives and staff interacted with residents in a caring, kind and respectful manner. Furthermore, it was stated that the residents’ need for independence, privacy and dignity was respected and promoted, whilst staff upheld a clear vision to provide high quality care. The report went on to say that a ‘positive, person-centred and professional culture’ was encouraged within the home.

Home manager, Karen Pain, when asked about the report, said she was pleased to see that the capability and compassion of her staff had been picked up on by inspectors. She said, “We are elated with the outcome of our first inspection. I’m very lucky to have a highly competent team around me who work together in their pursuit to provide the best care for our residents.” She went on to say, “We are passionate about our home and the care we provide and we’ll continue to ensure Tonbridge House remains a compassionate and caring place to be.”

Tonbridge House Care Home provides 24 hour residential, nursing, respite and dementia care for a range of health needs on a long or short term basis.