Wiltshire Heights Celebrates OUTSTANDING CQC rating!

We are celebrating achieving the highest rating from industry regulator, the Care Quality Commission (CQC)! During an inspection which took place in January, our team were praised for their cohesive working practices, dignified approach to care and for the ‘glowing’ testimonials from people who have experienced the service either first-hand or as a family member of a resident.

Sharon Adams, our home manager, said, “The team we have here are amazing and our rating truly reflects this. I was also overwhelmed by the support from healthcare professionals, our residents and relatives, past and present, who took the time to come and speak to the inspectors during their visit. It really showed that everyone wanted to ensure that our inspectors knew exactly what life is like here and to recognise all of the great work we do. I am proud to be the manager in such a warm, welcoming and respectful home.”

We take great pride in our community engagement, running intergenerational projects with local preschool group, Little Nightingales, and the pupils of local schools in the area. We also empower our residents to take control of their lives through regular meetings where they can discuss many aspects of life in the home including activities that they would like to see take place. One such meeting resulted in the launch of our Tuesday Matinee Club which we host at St Margaret’s Hall on the first Tuesday of every month, showing current films in a dementia-friendly setting.

The CQC inspect care providers and evaluate them in five categories; Safe, Caring, Responsive, Effective and Well-Led with each section generating its own rating. We are proud to say we achieved a Good rating in Safe, Effective and Well-Led and an Outstanding rating in Caring and Responsive, giving us an overall rating of Outstanding, which is just incredible!