Testimonials and Awards

We take the views of our residents and their families very seriously and are pleased to say we have very high satisfaction scores. Our company satisfaction rating is below, and each home’s rating can be found on the individual home pages.

As well as regular private communication with our residents and their families, we hold regular group meetings, review resident questionnaires (which can be found in reception at every home) and encourage comments on independent websites such as carehome.co.uk.

Our most recent accolades include winning ‘Best Care Home Group over 10 settings’ at the 24th National Care Awards in November 2022. The National Care Awards honour the very best within the long-term care sector by recognising those who display unending dedication towards providing exceptional care. The ‘Best Care Home Group over 10 settings’ award is bestowed upon groups who combine outstanding care for their residents with excellent staff progression and a high-quality environment that supports their residents in maintaining their independence. We competed against nine other care home groups in this category and were honoured to have been chosen as the recipients of this accolade that highlights the hard work and compassion of every member of our team.

The reviews to the right are taken from carehome.co.uk, the foremost review platform for care homes in the UK, where reviews can only be left by residents and their families, and are ratified by carehome.co.uk before publishing, ensuring that they are genuine and truly reflect the views of those who matter the most when commenting on the quality of care and lifestyle that we provide for those we look after.

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“Our mum and dad have just moved to Cavell Park a few days ago. Words fail me to express our gratitude towards all the staff and residents for making them feel so welcome and at home. Leaving your home of 63 years to move into a new one is extremely hard, and settling is not easy. To say Cavell Park is like a 5-star hotel does not do it justice, because a hotel stay in wonderful surroundings with amazing food would not also bring the level of care provided from every member of the team there, whatever their role. The energy of the place is nothing short of incredible. The management is superb. To the manager, you run the place with your heart, and you can see that running through every single member of your team. Nothing is too much trouble, and it is so clear to see you are all there because you want to be and because you love looking after others. I cannot recommend Cavell Park enough. I had no idea care homes could be this good! I would actually happily move in myself. Thank you all so much.”
Daughter of Cavell Park resident, January 2025

“I cannot recommend Cotswold Gate enough. They have supported my father and I through an extremely difficult time and made us feel truly welcome. Everyone is so kind and caring, and my father wants for nothing. This truly is an exceptional home offering the very best of care.”
Daughter of Cotswold Gate resident, May 2025

“From my first visit to the home, and each time I visit my mum, I am always impressed with the efficiency, friendliness and professionalism of all the staff. It gives me great comfort to see my mum happy and joining in with the activities and eating good quality food. I know every day she is safe and well cared for. I would certainly have no hesitation in recommending to anyone.”
Daughter of Deer Park resident, March 2025

“First impressions were amazing. I would not be happier for my mother to be anywhere else. The staff are awesome and provide amazing support for me as well as mum. All very personal, cleanliness is A1. There is not one aspect of the care home that I doubt. I can relax somewhat, knowing mum is safe, comfortable and being looked after. Thank you.”
Daughter of Hartfield House resident, January 2025

“It took me a while to make sure I found the right place for my mum. I am so happy that I have found Lavender Oaks Care Home. Since I found this beautiful place everything has been brilliant, from how we have been greeted until the present. I have noticed a significant change in my mother’s wellbeing and cannot be more grateful. Thank you all for your hard work and dedication.”
Daughter of Lavender Oaks resident, January 2025

“My mother has been a resident at Prestbury House for nearly two years. I have nothing but praise for everybody that works there. The kindness, support and care shown to my mum and myself has always been superb. Nothing is too much trouble, and all the staff are always prepared to go the extra mile! So very grateful!”
Daughter of Prestbury House resident, March 2025

“My mother has settled in well; the staff have been very welcoming to both my mother and myself during move. The care has been friendly and professional. There are many varied activities for residents provided by a very caring and fun team. The catering team are amazing, wonderful food delivered with pride and more friendly faces. It is a happy place.”
Daughter of Savernake View resident, March 2025