We take the views of our residents and their families very seriously and are pleased to say we have very high satisfaction scores. Our company satisfaction rating is below, and each home’s rating can be found on the individual home pages.
As well as regular private communication with our residents and their families, we hold regular group meetings, review resident questionnaires (which can be found in reception at every home) and encourage comments on independent websites such as carehome.co.uk.
Our most recent accolades include winning ‘Best Care Home Group over 10 settings’ at the 24th National Care Awards in November 2022. The National Care Awards honour the very best within the long-term care sector by recognising those who display unending dedication towards providing exceptional care. The ‘Best Care Home Group over 10 settings’ award is bestowed upon groups who combine outstanding care for their residents with excellent staff progression and a high-quality environment that supports their residents in maintaining their independence. We competed against nine other care home groups in this category and were honoured to have been chosen as the recipients of this accolade that highlights the hard work and compassion of every member of our team.
Nobody gets it right all the time, and where we have failed to meet expectations we do our best to rectify any concerns as soon as we can. That is our commitment.
Don’t just take our word for how good our homes are, see what our residents, their families and friends, and other people say about us:
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