We take the views of our residents and families very seriously, and are pleased to say we have very high satisfaction scores. Our company satisfaction rating is below, and each home’s rating can be found on the individual home pages.
As well as regular private communication with residents and families, we hold regular group meetings, review resident questionnaires (which can be found in reception at every home) and encourage comments on independent websites such as carehome.co.uk.
Nobody gets it right all of the time, and where we have failed to meet expectations, we do our best to rectify any concerns as soon as we can. That is our commitment.
Don’t just take our word for how good our homes are, see what our residents, their families and friends, and other people say about us:
Book a visit with your nearest care home
‘The staff are incredibly friendly and provide outings, food and activities that my father will enjoy. The food is delicious. It is a great comfort to know my father is safe and being well looked after.’
Daughter of Hartfield House resident
‘The welcome and attention to detail for my mother was excellent. The staff are professional and very caring. What a superb, overall experience.’
Daughter of Tonbridge House resident
‘The level of care, compassion and empathy given to my husband throughout his residency was outstanding. Without exception, the home’s staff treated my husband, his relatives and friends with kindness and concern.’
Wife of Savernake View resident
‘I received the most wonderful, kind, respectful treatment of myself and my relative. Nothing was too much trouble and the care my relative was given was so mindful of his well-being, dignity and pride.’
Daughter of Wiltshire Heights resident
‘The care and support shown to my mother have been exceptional during her time here. They have shown the utmost respect and dignity towards her. The actual home is excellent in décor and the staff are always welcoming and cheerful. Would highly recommend.’
Son of Penhurst Gardens resident
‘All the staff here are lovely, so caring and go out of their way to help. I cannot fault anything. The rooms are delightful, the food good, everything is very clean. Thank you!’
Daughter of Prestbury House resident
‘For the first time I felt my mother was a resident in a home that provided dignity, compassion, affection and professionalism. The attention to detail was striking. I will always be so grateful.’
Son of Astbury Mere resident