We take the views of our residents and their families very seriously and are pleased to say we have very high satisfaction scores. Our company satisfaction rating is below, and each home’s rating can be found on the individual home pages.
As well as regular private communication with our residents and their families, we hold regular group meetings, review resident questionnaires (which can be found in reception at every home) and encourage comments on independent websites such as carehome.co.uk.
Our most recent accolades include winning ‘Best Care Home Group over 10 settings’ at the 24th National Care Awards in November 2022. The National Care Awards honour the very best within the long-term care sector by recognising those who display unending dedication towards providing exceptional care. The ‘Best Care Home Group over 10 settings’ award is bestowed upon groups who combine outstanding care for their residents with excellent staff progression and a high-quality environment that supports their residents in maintaining their independence. We competed against nine other care home groups in this category and were honoured to have been chosen as the recipients of this accolade that highlights the hard work and compassion of every member of our team.
Nobody gets it right all the time, and where we have failed to meet expectations we do our best to rectify any concerns as soon as we can. That is our commitment.
Don’t just take our word for how good our homes are, see what our residents, their families and friends, and other people say about us:
‘Care staff are very caring, well trained and efficient, they are exceptional. The Manager and Nurses are clinical experts, highly qualified and very compassionate to my needs. I have been in several care homes and this is undoubtedly the best care home I’ve been in.’
Resident of Woodland Manor
‘The staff are incredibly friendly and provide outings, food and activities that my father will enjoy. The food is delicious. It is a great comfort to know my father is safe and being well looked after.’
Daughter of Hartfield House resident
‘The welcome and attention to detail for my mother was excellent. The staff are professional and very caring. What a superb, overall experience.’
Daughter of Tonbridge House resident
‘The level of care, compassion and empathy given to my husband throughout his residency was outstanding. Without exception, the home’s staff treated my husband, his relatives and friends with kindness and concern.’
Wife of Savernake View resident
‘I received the most wonderful, kind, respectful treatment of myself and my relative. Nothing was too much trouble and the care my relative was given was so mindful of his well-being, dignity and pride.’
Daughter of Wiltshire Heights resident
‘The care and support shown to my mother have been exceptional during her time here. They have shown the utmost respect and dignity towards her. The actual home is excellent in décor and the staff are always welcoming and cheerful. Would highly recommend.’
Son of Penhurst Gardens resident
‘All the staff here are lovely, so caring and go out of their way to help. I cannot fault anything. The rooms are delightful, the food good, everything is very clean. Thank you!’
Daughter of Prestbury House resident
‘For the first time I felt my mother was a resident in a home that provided dignity, compassion, affection and professionalism. The attention to detail was striking. I will always be so grateful.’
Son of Astbury Mere resident