Testimonials and Awards

We take the views of our residents and their families very seriously and are pleased to say we have very high satisfaction scores. Our company satisfaction rating is below, and each home’s rating can be found on the individual home pages.

As well as regular private communication with our residents and their families, we hold regular group meetings, review resident questionnaires (which can be found in reception at every home) and encourage comments on independent websites such as carehome.co.uk.

Our most recent accolades include winning ‘Best Care Home Group over 10 settings’ at the 24th National Care Awards in November 2022. The National Care Awards honour the very best within the long-term care sector by recognising those who display unending dedication towards providing exceptional care. The ‘Best Care Home Group over 10 settings’ award is bestowed upon groups who combine outstanding care for their residents with excellent staff progression and a high-quality environment that supports their residents in maintaining their independence. We competed against nine other care home groups in this category and were honoured to have been chosen as the recipients of this accolade that highlights the hard work and compassion of every member of our team.

The reviews to the right are taken from carehome.co.uk, the foremost review platform for care homes in the UK, where reviews can only be left by residents and their families, and are ratified by carehome.co.uk before publishing, ensuring that they are genuine and truly reflect the views of those who matter the most when commenting on the quality of care and lifestyle that we provide for those we look after.

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We are so pleased at how well our mum has settled in at Astbury Mere. All the staff are wonderful with her, her room is lovely and comfortable, and she is very much enjoying the delicious meals. Like many families in our situation, we really struggled with the decision to move Mum to residential care, but we are now relieved that she is safe, in such a lovely, happy environment and being so well cared for.
S M (Daughter of Resident), January 2024

Helping Mum find a new home, where her needs could be supported, felt like an overwhelming task. From the moment of Mum’s arrival at Penhurst Gardens we were made to feel welcome. Each individual resident is treated with skill, kindness, sensitivity and respect and this ethos prevails throughout. As a relative, I have been supported in discovering how instead of struggling to ‘manage’ Mum’s Alzheimer’s, I can relax and enjoy precious time with her instead. We celebrated New Year’s Eve together at the visitors and residents’ bar with great enjoyment. This is an exceptional care home where families can retain the sense of their own family, as well as being at the heart of a larger, caring ‘family’. Meals are first class and there is an imaginative programme of daily activities. I have watched my mum recover from an awful fall and succeed in regaining her self-confidence, as a result of the care she has received. We can’t believe that we have been lucky enough to find such a gem!
Bertie H (Daughter of Resident), January 2024

It was wonderful to be able to leave my husband in such a kind, caring and safe environment. Everyone was so friendly and nothing too much trouble. The food was top quality and lots of activities supplied. I highly recommend Deer Park and would like to assure future residents that they will be incredibly well looked after. Thank you to all the staff.
Lizzie D (Wife of Resident), January 2024

I can not thank the team at Prestbury House enough for the support given to my family through a very difficult time. The customer service manager and the home manager were exceptional, and to know that my dad is happy and safe is all our family could ask for. My dad has very high standards, and the facilities in the home are first-class. He is always clean-shaven, and the last time we visited, he was eating really well, compliments to the chef. My dad has lived most of his life in Prestbury Village, so to have a home of this standard close to where he lived means his friends are able to visit. I highly recommend this home.
David J (Son of Resident), January 2024

I have seen many examples at Lincroft Meadow of humane, compassionate professionalism of the highest quality. I know that my mother has been quite needy in terms of personal contact and that the busy carers have done their very best to occupy her and keep her contented. The care provided has been wonderful. I have the very highest regard for Lincroft Meadow for what, in my experience, Lincroft Meadow achieves on a day-to-day basis.
David B (Son of Resident), January 2024