Following our first inspection by the Care Quality Commission (CQC), we have been celebrating our newly-achieved ‘Good’ rating!
Our staff and residents were overjoyed upon learning of our new status following the visit from the health and social care regulator. Considered to be ‘good’ in every category of the report, inspectors commended our staff for the way in which they valued and protected the independence and dignity of residents. The inspectors were particularly impressed by the warm and respectful interactions they witnessed within the home. They stated our residents were ‘cared for by kind and attentive staff who had positive relationships with them’.
Praise was also given to the management of our home, with one relative telling the inspectors they thought Bourne Wood Manor was ‘…very well led. Nothing they could do better. It more than meets my expectations of a care home’. The report noted there had been a number of compliments from relatives regarding the quality of care given to their loved ones by staff.
Our home manager, Sue Arquier, has been leading the team since the home opened its doors in 2017. She commented, ‘It’s a privilege to be able to care for our residents and to see how the home has thrived since opening. We’re delighted with the outcome of the report. Bourne Wood Manor’s success is testament to the hard work, dedication and compassion shown by every member of my team and we’re looking forward to celebrating this achievement all together.”
Bourne Wood Manor provides 24 hours specialist care for a wide range of needs, including residential, respite, nursing and dementia care.