Visit A Resident

As we emerge from lockdown we must continue to be extremely cautious in our approach to dealing with COVID-19. As such, we continue to follow all Government guidance.

Where our homes are located in a Tier 2 or Tier 3 area, we must remain closed to external visitors until the local COVID rating is lowered to Tier 1.

If you live in a Tier 2 or Tier 3 area, please do not visit the home until your local COVID rating is lowered to Tier 1.

Where our homes are located in Tier 1 areas, at present, we are able to offer visits inside the home to a specifically prepared meeting room, with one visitor allowed per visit.  All visitors are expected to wear PPE provided by Porthaven for the full duration of the visit, and should follow the instruction and guidance of the Reception staff at the start of the visit, and other staff as required.  Visitors must also complete the Self-Certification form at reception at the start of every visit.

Bookings can be made up to 2 weeks in advance but are limited to one visit per week per Resident to ensure all Residents have the opportunity of a visit by a loved one.  Please speak to the Home directly to enquire if there are any free slots that may occasionally be available for a second visit in a week.

Bookings may also not be available, or may be cancelled, if there is a local outbreak or we are advised to do so.

Many thanks for your understanding and cooperation.