Visit A Resident

The final stage of the Government’s roadmap to the end of restrictions has been reached and day-to-day life is opening up again, albeit with some minor precautions still being advised.

The advice around care home visiting has also been updated and we must still exercise great caution and care in our approach to dealing with COVID-19, and as such, have the following guidance for visits.

At present, we offer visits to ‘named visitors’ inside the home to residents’ bedrooms or a specifically prepared meeting room, or outdoors to a specially prepared area. In the interests of all residents and staff in our homes, all visitors are requested to wear PPE provided by Porthaven for the full duration of the visit, and should follow the instruction and guidance of the reception staff at the start of the visit, and other staff as required. Visitors must also complete the self-certification form at reception at the start of every visit.

Bookings can be made up to two weeks in advance and are only limited by the home’s ability to manage the flow of visitors. There are currently 18 visiting slots available to the home each day which will ensure all residents have the opportunity of a visit by a loved one at least twice per week. Please speak to the home directly to enquire if there are any free slots that may occasionally be available for additional visits in a week.

Bookings may not be available, or may be cancelled, if there is a local outbreak or we are advised to do so.