Visit A Resident

As we progress along the Government’s roadmap to the end of lockdown, the advice around care home visiting is also being eased. We must still exercise extreme caution in our approach to dealing with COVID-19, and as such, have the following guidance for visits.

At present, we offer visits to two named visitors per visit per week, inside the home to a specifically prepared meeting room, or outdoors to a specially prepared area. All visitors are expected to wear PPE provided by Porthaven for the full duration of the visit, and should follow the instruction and guidance of the Reception staff at the start of the visit, and other staff as required. Visitors must also complete the Self-Certification form at reception at the start of every visit.

Bookings can be made up to 2 weeks in advance but are limited to one visit per week per Resident to ensure all Residents have the opportunity of a visit by a loved one. Please speak to the Home directly to enquire if there are any free slots that may occasionally be available for a second visit in a week.

Bookings may also not be available, or may be cancelled, if there is a local outbreak or we are advised to do so.

Many thanks for your understanding and cooperation.